FAQ

Neurological physiotherapy is an area of physiotherapy focused on helping people affected by conditions involving the brain, spinal cord, nerves or muscles.

Treatment may help improve movement, balance, strength, coordination, walking, confidence and independence. It may also assist people to manage symptoms such as fatigue, stiffness, weakness, dizziness, pain and reduced exercise tolerance.

Rehabilitation is individualised according to your condition, abilities, goals and what matters most to you.

We provide physiotherapy assessment and rehabilitation for people experiencing neurological, vestibular and concussion-related conditions.

These may include:

• Stroke
• Parkinson's disease and other movement disorders
• Multiple sclerosis
• Acquired and traumatic brain injury
• Concussion
• Functional neurological disorder
• Spinal cord injury
• Cerebral palsy
• Peripheral neuropathies
• Neuromuscular conditions
• Dizziness, vertigo and balance disorders
• Vestibular migraine
• Persistent postural-perceptual dizziness
• Falls and reduced balance
• Other complex neurological or movement-related conditions

Please contact us if you are unsure whether our services are appropriate for you.

Neurological, vestibular and concussion rehabilitation are the primary focus of our practice.

Our physiotherapists have a strong interest in these areas and participate in ongoing professional development, clinical mentoring and shared learning. Some members of our team have postgraduate qualifications in neurological physiotherapy or additional training in vestibular and concussion rehabilitation.

Our team works collaboratively to provide evidence-informed, individualised rehabilitation focused on each person's goals.

You do not usually need a referral to see a physiotherapist as a private client.

A referral or approval may be required if your treatment is being funded through Medicare, DVA, ReturnToWorkSA, compulsory third-party insurance or another funding organisation.

Although a referral is not always required, information from your GP, specialist or other healthcare providers can help us understand your medical history and coordinate your care.

You can contact our administration team by telephone, email or through the enquiry form on our website.

Our team will ask you some questions about your condition, goals, preferred clinic and funding arrangements. This helps us identify the most appropriate appointment type and physiotherapist for your needs.

Where relevant, please bring or provide:

• Your referral or funding approval
• Your Medicare, DVA or private health insurance details
• Relevant medical letters and reports
• Results of scans or other investigations
• A current medication list
• Details of the health professionals involved in your care
• Any mobility aid, brace or equipment you regularly use
• Your NDIS plan or relevant plan details, if applicable

You are welcome to send documents to us before your appointment so your physiotherapist can review them.

Please wear comfortable clothing that allows you to move freely and enables the physiotherapist to assess the relevant area safely.

Suitable footwear is recommended if your assessment is likely to include standing, walking, balance activities or exercise.

Yes. You are welcome to bring a family member, support worker, carer or another person to your appointment.

Please let us know if you require assistance with communication, mobility, personal care or decision-making so we can plan your appointment appropriately.

Your physiotherapist will take time to understand your symptoms, medical history, current abilities, concerns and rehabilitation goals.

Your appointment will usually include a detailed assessment relevant to your needs. This may involve assessment of movement, strength, balance, walking, coordination, vision, dizziness, neck function, exercise tolerance or other areas.

Your physiotherapist will explain their findings and work with you to develop an individualised rehabilitation plan. Treatment may include education, advice, exercises, hands-on treatment, movement practice and a home rehabilitation program.

Initial appointments are generally longer so that we have time to understand your concerns and complete a detailed assessment. Depending on the service required, an initial appointment is usually 60 minutes but may be longer if required.

Follow-up appointments are commonly 45 minutes.

Appointment lengths vary according to the service, clinical need and funding arrangements. Our administration team will confirm the length and fee when you book.

The number and frequency of appointments will depend on your condition, goals, assessment findings, response to treatment and funding arrangements.

Your physiotherapist will discuss a recommended rehabilitation plan with you and review it as your needs change. You are not required to commit to a set number of appointments unless this has been discussed and agreed with you.

Where appropriate, your physiotherapist may provide an individualised home rehabilitation program.

The program will be designed around your goals, abilities, available support and home environment. Your physiotherapist will review and progress it with you as needed.

With your consent, we can communicate with your GP, specialist, allied health team, support coordinator, insurer, school, university, workplace or other relevant people.

This can help coordinate your rehabilitation and ensure important information is shared between the people involved in your care.

Advanced Neuro Rehab provides services from several clinic locations across Adelaide.

Please visit our Locations page or contact our administration team for current clinic addresses, accessibility information and appointment availability.

You may request your preferred clinic. Availability will depend on the service you require, the physiotherapist best suited to your needs and current appointment availability.

Our administration team can help you identify the most appropriate option.

Yes, where clinically appropriate and subject to availability.

A home visit may be suitable when your mobility, health, disability or rehabilitation goals make attending a clinic difficult. We can bring selected equipment and may also assess mobility, safety and rehabilitation activities in your home environment.

Travel fees will apply and will be discussed with you before the visit.

Where appropriate, physiotherapy may be provided in community settings such as a gym, pool, school, university, workplace or another location relevant to your goals.

Availability, travel fees and funding requirements will be discussed before services commence.

Telehealth may be available where it is clinically appropriate.

Telehealth can be used for education, review appointments, exercise progression, symptom-management advice and some assessments. Your physiotherapist will discuss whether telehealth is suitable for your needs.

Please tell our administration team about any mobility, communication, sensory or other accessibility requirements when booking.

Accessibility and parking arrangements vary between locations. Our team can provide information about the most suitable clinic and help plan your visit.

Fees depend on the appointment type, duration, location and funding arrangement.

Our administration team will explain the expected fee when you book. A current fee schedule is also available on request.

Please ask us about any fees you do not understand before receiving the service.

Physiotherapy may be covered by private health insurance with eligible extras cover. The amount you can claim depends on your insurer and level of cover.

We recommend contacting your health insurer before your appointment if you would like to confirm your expected rebate and out-of-pocket cost.

You may be eligible for a Medicare rebate for a limited number of allied health services if your GP has referred you under a GP Chronic Condition Management Plan.

Eligible patients may access up to five individual allied health services per calendar year, shared across eligible allied health professions. A gap payment will apply.

Older GP Management Plans and Team Care Arrangements prepared before 1 July 2025 may continue to be used during the Medicare transition period, subject to current Medicare requirements.

Please bring your valid referral and Medicare card to your appointment. Your GP determines your eligibility.

Yes, we provide eligible physiotherapy services to DVA clients with an appropriate referral.

Please provide your referral and DVA card details before your first appointment so we can confirm the relevant arrangements.

DVA does not pay cancellation or missed-appointment fees. You may be personally responsible for such a fee where you have been informed of our Cancellation Policy.

Yes, we may provide physiotherapy under ReturnToWorkSA, compulsory third-party insurance, Lifetime Support Authority or other approved funding arrangements.

A referral, claim number, approval or other documentation may be required before treatment begins. Funding approval does not always guarantee that every recommended service will be covered.

Please contact our administration team to discuss your circumstances.

Yes. We can provide clinical assessments, progress reports and other documentation where these are appropriate and within our scope of practice.

Report preparation and communication with third parties may involve additional professional time and fees. We will explain the expected requirements, costs and timeframes before completing substantial reports.

Yes. Advanced Neuro Rehab is a registered NDIS provider and can provide physiotherapy to eligible participants who are:

• Agency-managed
• Plan-managed
• Self-managed

Services must be appropriate for your disability-related needs, goals and available funding.

Advanced Neuro Rehab uses Service Agreements so that you and ANR have a shared understanding of:

• The services to be provided
• The agreed fees
• Travel and other charges
• Cancellation arrangements
• How services will be invoiced
• The responsibilities of you and ANR
• How the agreement can be changed or ended

We will explain the Service Agreement and answer your questions before asking you to agree to it.

You, your nominee or your plan manager are responsible for monitoring the funding available in your NDIS plan.

Please tell us promptly if your funding, plan dates or plan-management arrangements change. If adequate funding or approval is unavailable, services may need to be modified, paused or privately funded.

We will discuss available options with you before providing services that may not be covered.

Yes. With your consent, we can work with your support coordinator, plan manager, family, support workers and other health professionals.

Collaboration can help coordinate your services and ensure your rehabilitation plan reflects your goals and support needs.

Yes, where this is clinically appropriate and agreed as part of your service arrangements.

Services may be provided at an ANR clinic, in your home or in a relevant community setting. Provider travel and other associated costs may apply in accordance with current NDIS requirements and your Service Agreement.

Our physiotherapists can assess and recommend a range of mobility, positioning, exercise and rehabilitation equipment within their professional scope.

The process will depend on the type and complexity of the equipment, your clinical needs and your NDIS funding. Some equipment may require trials, supporting evidence, quotations or assessment by another health professional.

Current information for participants, families and providers is available from the NDIS website.

We require at least 48 hours' notice if you need to cancel or reschedule an appointment, assessment, home visit, exercise class or group rehabilitation session.

We require at least two full business days' notice if you need to cancel or reschedule a booking. Weekends and public holidays do not count as business days. Providing adequate notice allows us to offer the booking to another person who may be waiting for care.

If you cancel or reschedule with less than two full business days' notice, or do not attend a scheduled appointment or class, Advanced Neuro Rehab may charge 100% of the scheduled fee.

Cancellation and missed-appointment fees cannot be claimed through Medicare, DVA or private health insurance. Where applicable, you will be personally responsible for paying the fee.

For NDIS participants, a short-notice cancellation fee may be claimed from your NDIS plan only where permitted under current NDIS requirements and agreed to in your Service Agreement.

We understand that emergencies and circumstances outside your control can occur.

Requests to waive a cancellation fee will be considered fairly and individually by Advanced Neuro Rehab. Any decision to waive the fee will be made at ANR's discretion.

If you arrive late, your appointment may still need to finish at the originally scheduled time so that other clients are not delayed. The full scheduled consultation fee will apply.

Please contact us if you are running late so we can advise whether the appointment can proceed safely and effectively.

Yes. Advanced Neuro Rehab offers selected exercise classes and group rehabilitation programs.

Availability and suitability depend on the program, location and your clinical needs. An individual assessment may be required before joining a class.

Eligibility for rebates depends on the class, your funding arrangements and the requirements of your insurer or funding body.

Please speak with our administration team and check directly with your insurer before relying on a rebate.

Yes. At least two full business days' notice is required when cancelling or rescheduling an exercise class or group rehabilitation session.

If less than two full business days' notice is provided, or you do not attend, Advanced Neuro Rehab may charge 100% of the scheduled class fee.

Please contact our administration team. We will ask you some initial questions and help identify the most appropriate service, clinic and appointment type.

If we are not the most suitable service for your needs, we will let you know and may suggest that you speak with your GP or another appropriate healthcare provider.

We welcome feedback about your experience with Advanced Neuro Rehab.

You may speak with your physiotherapist or contact our administration team. Feedback and complaints will be handled respectfully, confidentially and in accordance with our Feedback and Complaints Policy.

Raising a concern will not adversely affect the services you receive.

Please contact the Advanced Neuro Rehab administration team on (08) 8363 0458 or submit an enquiry through our website.

We are happy to answer questions about appointments, services, accessibility, fees and funding arrangements.